Squad Health provides navigation services and software to US medical practices to remove barriers to treatment — especially prescription access.
Our services include advantages investigation, prior authorization submission, patient assistance enrollment, pharmacy coordination, and patient engagement.
Our team members operate as extensions of provider offices, supporting clinical staff through accurate documentation and consistent follow-up.
About the Role
Squad Health is hiring a Clinical Care Coordinator to ensure patients get on therapy quickly and affordably. You will be responsible for identifying the root cause driving issues with scripts and resolving them by coordinating with different stakeholders—doctors, patients, pharmacies, and payers—to minimize delay in care. A standout person in this role will drive higher satisfaction among providers and reduce time-to-therapy for patients.
The ideal candidate will have had at least 1 year of managing a team of prior authorization specialists at a specialty clinic or shown equivalent development in a prior authorization role at a specialty clinic. You are low-ego, curious, and love getting into the weeds to solve complex problems for providers and patients.
Responsibilities
- Promptly review, resolve, and respond to clinic inquiries
- Document issues that arise to surface tactical feedback for our operations, product, and tech teams
- Work closely with different Squad team members to resolve patient cases
- Maintain patience and empathy with our providers and patients to make sure they feel supported and confident that we are properly handling their medications
- Have strong verbal and written English communication skills
- Have a strong growth mindset but are also low ego and willing to get your hands dirty solving difficult situations
Qualifications
- 1+ years at a specialty clinic submitting and managing prior authorizations for specialty medications (e.g., biologics, GLP-1s) - ideal is at
📌 Clinical Care Coordinator (India)
🏢 Squad Health
📍 India
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