Role Description
The IT Software CRM Executive is a full time, on-site role based in Mumbai. The person in this position will manage and optimize CRM software, ensure data accuracy, and maintain customer records and interaction logs. Daily tasks include monitoring system performance, coordinating with internal teams to resolve CRM-related issues, and generating reports and dashboards to support decision-making. The role involves improving customer experience by tracking engagement, supporting customer retention initiatives, and collaborating with sales and support teams to streamline workflows. The IT Software CRM Executive will also assist in user training, implement CRM enhancements, and help align CRM processes with business goals.
Qualifications
- Strong analytical skills to interpret CRM data, generate insights, and support strategic decisions.
- Customer retention and customer experience skills to manage relationships and improve long-term engagement.
- Effective communication skills to collaborate with cross-functional teams and support users of the CRM system.
- Sales-related skills to understand pipelines, track opportunities, and align CRM workflows with sales processes.
- Experience working with CRM or customer management software, including configuration and basic troubleshooting.
- Ability to work on-site in Mumbai, manage multiple tasks, and maintain attention to detail.
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred.
- Prior experience in a technology, education, or service-oriented environment is an advantage.
📌 IT SOFTWARE CRM EXECUTIVE (Mumbai)
🏢 THE RRKS
📍 Mumbai
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