Front Desk Receptionist – Hotel Kedar Hill

Company: Hotel Kedar Hill
Location: Dhanbad, Jharkhand
Job Type: Full time
Department: Front Office
Experience: 0–2 years preferred
Salary: ₹8000–₹13,000 per month, depending on experience and skills

Job Overview

Hotel Kedar Hill is looking for a friendly, professional, and customer-focused Front Desk Receptionist to join our team. The ideal candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, answering guest queries, and ensuring a smooth and pleasant experience throughout their stay.

If you have excellent communication skills, a positive attitude, and enjoy interacting with people, we would love to hear from you.

Key Responsibilities
- Welcome guests warmly and provide professional assistance at the front desk.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, extensions, and booking inquiries.
- Answer phone calls, WhatsApp messages, and guest queries professionally.
- Provide information about hotel facilities,



rooms, restaurant services, and local attractions.
- Coordinate with housekeeping, restaurant, maintenance, and other departments to address guest requirements.
- Maintain accurate guest records and update hotel booking/front-office systems.
- Handle guest complaints and resolve issues promptly and professionally.
- Prepare and manage bills, payments, receipts, and basic cash transactions.
- Maintain proper records of daily arrivals, departures, and room status.
- Assist guests with special requests and ensure their requirements are communicated to the relevant departments.
- Maintain a clean, organized, and professional front-desk environment.
- Follow hotel policies and maintain high standards of guest service.

Requirements
- Minimum 12th pass; graduate preferred.
- Previous experience in hotel front office/reception is preferred but freshers with excellent communication skills may also apply.
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📌 Front Desk Receptionist (Dhanbad)
🏢 Hotel Kedar Hill
📍 Dhanbad