JOB DESCRIPTION
- Always greet and welcome guests promptly in a warm and friendly manner
- Always thank and give a fond farewell to guests conveying anticipation for their next visit
- Assist guests with table reservations
- Assist guests while seating
- Ensure guests are serviced within the specified time
- Has a good knowledge of menu and presentation standards
- Speak with guests and staff using clear and qualified language
- Able to answer any questions regarding the menu and assist with menu selections
- Able to anticipate any unexpected guest needs and reactions
- Serve food courses and beverages to guests
- Set tables according to the type of event and service standards
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special
- requests to the kitchen
- Check with guests to ensure satisfaction with each food course and beverage
- Responsible for clearing, collecting, and returning food and beverage items to the proper area




- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
- The current accurate final bill to the guest and process payment
- Perform shift closing on the Point of sales terminal and tally cash and credit card
- Settlements
- Ensures that the restaurant is always kept clean and organized, both at the front and back-of-house areas
- Work with fellow staff and managers to ensure that the restaurant achieves its full Potential
- Complete closing duties, including restocking items, turning off lights, etc
- Take an active role in coaching and developing junior staff

JOB REQUIREMENTS
- Good command of both spoken and written English
- Should have a pleasing personality
- Excellent guest service skills
- Good knowledge of food and beverage service
- A degree or Diploma in Hotel Management or a related field

Disclaimer: This job description has been sourced from a public

📌 Captain (Mumbai)
🏢 Xero Degrees
📍 Mumbai