Must have :

1. Immediate Joiner only
2. WFH with US work hours [9PM to 6Am IST]

Company Description
Socommerz empowers startups to build and scale impactful businesses through technology, platforms, tailored solutions, leadership, and mentorship. The organization focuses on helping early-stage ventures move from ideation to implementation, bridging business gaps and fostering collaboration among its associated startups.

Responsibilities:

• Receives client requests and issues via ticketing system and ensures they are assigned to the appropriate team

promptly - often requiring technical trouble shooting.

• Respond to customer inquiries and complaints and in some instances work with multiple departments to resolve

customer issues or questions.

• Communicate instructions and information in a professional, effective, and concise manner.

• Actively engage in knowledge sharing and collaboration, by creating, improving, translating, and maintaining

knowledge base articles.

• Tracks resolution of tickets to ensure they are resolved in a timely manner.





• Handle confidential and sensitive information and records with a high degree of discretion, diligence, and good

judgment.

• Find answers to complicated questions and independently solve customers’ challenges.

• Ensure that customer faults and queries are managed and satisfactorily resolved, meeting business goals,

objectives, and SLAs.

Qualifications:

• Bachelor's Degree or equivalent work experience.

• Minimum of 2-3 years working for a Data Technology, Enterprise Software or SaaS business company.

• Prior experience in case handling and management.

• Valuable written and verbal customer-centric communication skills (English required)

• Self-motivated and able to work independently while still contributing the team’s success

• Multitasking-capabilities a must

• Detail-oriented with the ability to track work progress

• Comfortable with being customer-facing (Meetings, Video Calls, Running Training session

📌 Customer Support specialist (Delhi)
🏢 Socommerz
📍 Delhi