Company Description
Ozonetel powers oneCXi, a unified customer experience intelligence platform that helps enterprises engage, convert, and retain customers at scale. The AI-driven platform enables organizations to orchestrate customer journeys across multiple touchpoints, deliver billions of personalized conversations, and gain a 360º view of customers across their lifecycle. More than 3,500 global brands, including Dyson, WeWork, Toyota Connected, Etihad Airways, HDFC Bank, Flipkart, Zomato, Nykaa, and Apollo Hospitals, rely on oneCXi to capture customer sentiment and increase lifetime value. Ozonetel is recognized as a leader in seven CX categories and has been ranked among the “Top 50 Customer Service” and “Top 100 Fastest Growing Products Globally” by G2. The company has received multiple industry awards for product innovation and customer experience transformation.

Role: Product Consultant

Experience: 3–5 Years

Department: PreSales / Global Growth

Location: Hyderabad

Role Summary

We are looking for a client-facing Pre-Sales professional who can drive solutioning, demos,



and deal support for enterprise customers in the customer experience space.

Must-Have Skills
- Strong Pre-Sales / Solution Consulting experience in
CCaaS / CPaaS / SaaS
- Solid understanding of
contact center technologies & CX workflows
- Proven experience in
product demos, POCs, and enterprise deal support
- Support responses to
RFPs, RFIs, and RFQs
.
- Develop
technical documentation, solution decks, and business case proposals
.
- Collaborate with sales teams to define
solution scope, pricing inputs, and implementation considerations
.
- Ability to engage with
CXO-level stakeholders
- Solid communication and presentation skills
- Proficiency in MS Office tools
- Graduate/Postgraduate in relevant field

Good-to-Have
- Exposure to
AI in customer experience (chatbots, voice bots, analytics)
- Experience with
CRM integrations, APIs

Key Traits
- Consultative mindset
- Strong problem-solv

📌 Product Consultant (Hyderabad)
🏢 Ozonetel | oneCXi
📍 Hyderabad