We are looking for a professional and guest-focused Front Office Executive to manage front desk operations and deliver an excellent guest experience.
Key Responsibilities
- Handle guest check-in and check-out efficiently.
- Manage room allocations, reservations and guest requests.
- Attend to guest queries, complaints and service requests professionally.
- Provide information about resort facilities, services and activities.
- Coordinate with Housekeeping, F&B;, Engineering and other departments.
- Handle guest billing, payments and account settlements.
- Maintain accurate guest records and front office documentation.
- Promote resort services and support upselling opportunities.
- Ensure compliance with Front Office SOPs and service standards.
- Maintain professional grooming and a welcoming reception environment.
- Prepare shift reports and ensure proper handover to the next shift.
Requirements
- 2–5 years of experience in Front Office operations, preferably in a hotel/resort.
- Diploma/Degree in Hotel Management or Hospitality preferred.
- Excellent communication and interpersonal skills.
- Robust guest-handling and problem-solving abilities.
- Working knowledge of PMS and MS Office.
- Professional appearance and customer-focused attitude.
- Willingness to work in shifts, weekends and holidays.
Key Skills
Guest Relations | Front Office Operations | PMS | Check-in/Check-out | Billing | Reservations | Upselling | Communication | Problem Solving | Team Coordination
Pay: ₹25,000.00 - ₹35,000.00 per month
Perks:
- Health insurance
- Paid sick time
- Provident Fund