Delivering prompt, efficient and friendly responses to students across various channels
Initiate regular calls with the students to track their progress
Proactively manage the success of the assigned students and identify/develop upselling opportunities
Build a solid and lasting relationship with the customers
Perform any other tasks required to ensure customer satisfaction
Act as customer s voice for Zell s internal teams and work with relevant teams to improve product and services basis feedback received from the students
Cross sell and upsell the courses offered
Who are we looking for
Minimum 1 year of experience in customer success role .
Excellent written and verbal communication skills
Strong sense of responsibility and ownership
Experience in handling challenging situations and demonstrated capabilities of winning them over
Have strong empathy for customers and a passion for customer success
Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
Should be adaptable to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)
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📌 Customer Support Executive (Mumbai)
🏢 TCP Corps Outsourcing
📍 Mumbai
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