Roles and Responsibilities :
- Provide exceptional customer service to clients through phone calls, emails, or chats in a timely and skilled manner.
- Handle customer inquiries, resolve issues, and address concerns related to health insurance policies and services.
- Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 2-5 years of experience in a similar role within the healthcare industry.
- Excellent English language proficiency (written & spoken).
- Strong communication skills for effective interaction with diverse customers over phone/email/chat platforms.
- Ability to work independently with minimal supervision while maintaining high productivity levels.
📌 Patient Enrolment and Technical Support (Bengaluru)
🏢 NextHire
📍 Bengaluru
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