{"company":"

About DealerOn

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it s all due to the talented and diverse team we ve been lucky enough to assemble.

","role":"

Title: Customer Specialist I

Department: Customer Support

Employment Type: Full-time

Job Summary:

The Customer Specialist I (CS I) is responsible for delivering exceptional customer support by answering incoming calls, creating and managing cases in Salesforce, and resolving issues with a focus on first-call resolution. This role requires a proactive,



customer-first qualified who can effectively support both internal and external clients across multiple channels, ensuring issues are resolved accurately and within service level expectations.

The ideal candidate brings proven customer service experience, strong attention to detail, and a consultative, relationship-focused approach. The CS I must be comfortable multitasking, prioritizing workloads, and providing first-level product expertise especially in cases beyond the scope of entry-level support. This role plays a critical part in shaping a positive customer experience by demonstrating professionalism, transparency, and a commitment to continuous improvement.

Competencies:
- Effective communication and verbal skills
- Flexibility Adaptability
- Team oriented and the ability to work collaboratively
- Proactive in taking initiative
- Ability to multi-task in a fast paced and dynamic environment
- Executes on the Extreme WOW with every customer interaction
- Highly adaptable

📌 Customer Specialist I (Pune)
🏢 Sincro
📍 Pune