Company Description
Medrabbits Clinic & Healthcare is a company that combines compassionate human care with advanced technology to deliver high-quality services at home and Clinic. Services include comprehensive home healthcare and continuous vital monitoring, designed to meet individual needs and provide peace of mind, doctor consultations, medRabbits pharmacy and Dental services.

Role Description
The Front Desk Manager is a full-time, on-site role based in Chembur Mumbai, responsible for overseeing daily front desk operations and ensuring a welcoming, efficient experience for all visitors and patients. This role includes managing receptionist duties, greeting and directing patients, handling phone calls and inquiries, and coordinating reservations and appointments. The Front Desk Manager will maintain accurate records, support customer service standards, and collaborate with clinical and operations teams to resolve issues promptly. The position also involves monitoring customer satisfaction, implementing front desk best practices,



and supporting continuous improvement in patient-facing processes.

Qualifications
- Robust customer-facing skills, including Customer Service and Customer Satisfaction.
- Experience with front desk operations and Receptionist Duties in a healthcare or service-oriented environment.
- Effective Communication and English language skills, both verbal and written, with a professional and empathetic approach.
- Ability to manage Reservations and appointment scheduling using digital tools or practice management systems.
- Previous experience in healthcare, hospitality, or related service industries is preferred.
- Proficiency with basic computer applications and comfort working with technology-enabled systems.
- Organizational and multitasking abilities, with attention to detail and reliability in time management.
- Diploma or degree in hospitality, healthcare administration, business, or a related field is an advantage.

📌 Front Desk Manager (Mumbai)
🏢 Medrabbits Healthcare
📍 Mumbai