Roles and Responsibilities :
- Provide technical support to customers through phone, email, or chat for issues related to software applications.
- Troubleshoot and resolve complex technical problems using Linux operating systems and SQL databases.
- Collaborate with development teams to identify and fix bugs in existing software products.
- Develop documentation on troubleshooting procedures and knowledge base articles for internal use.
Job Requirements :
- 3.5-8 years of experience in application support or a related field.
- Robust understanding of AWS cloud computing platform.
- Proficiency in RESTful web services architecture and SQL database management systems (e.g., MySQL).
- Experience working with Linux operating systems.
📌 Application and Production Support Engineer (Bengaluru)
🏢 Allegis Group
📍 Bengaluru
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