We are looking for a motivated and customer-focused Debt Management Executive to join our Collections team. The ideal candidate will be responsible for managing delinquent accounts, ensuring timely recovery of outstanding dues, and assisting customers with suitable repayment solutions while maintaining a professional and compliant approach.
Key Roles & Responsibilities
- Handle outbound collection calls to customers with overdue loan repayments and EMIs.
- Educate customers on pending dues, repayment obligations, and consequences of non-payment.
- Negotiate and establish suitable repayment plans based on customer circumstances.
- Follow up regularly with delinquent customers to ensure timely resolution of outstanding balances.
- Achieve monthly collection, recovery, and productivity targets assigned by the organization.
- Maintain accurate records of customer interactions, payment commitments,
and collection activities in CRM systems.
- Coordinate with field collection executives and internal stakeholders to facilitate recoveries.
- Resolve customer queries related to loan repayments, outstanding balances, and payment options.
- Ensure compliance with company policies, regulatory guidelines, and ethical collection practices.
- Monitor assigned portfolios and proactively identify high-risk accounts requiring immediate attention.
- Escalate complex cases to relevant departments for further resolution.
- Generate and share collection reports, payment updates, and recovery status with management.
- Build positive customer relationships while balancing recovery objectives and customer experience.
- Maintain confidentiality and security of customer information at all times.
Required Skills
- Excellent verbal communication and negotiation skills.
- Solid interpersonal and relationship management abilities.
- Good pro