Role & responsibilities
- Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our products/services.
- Develop personalized strategies to enhance customer engagement and satisfaction.
- Address client concerns proactively to ensure long-term retention and minimize churn.
- Serve as the primary point of contact for key accounts, building strong and trusted relationships.
- Monitor account performance and identify opportunities for upselling and cross-selling.
- Collaborate with internal teams to ensure client needs are met effectively.
- Identify and pursue new business opportunities to expand the client base.
- Develop and execute sales strategies to achieve revenue targets.
- Conduct market research to understand client needs and industry trends.

Preferred candidate profile
- Proven experience in sales, key account management, or customer success.
- Strong communication and negotiation skills.
- Ability to analyze data and develop client retention strategies.
- Experience working in a fast-paced, target-driven setting.

📌 Business Development Executive (Gurugram)
🏢 Shipmozo
📍 Gurugram