Role : Forecasting Analyst | WFM

Location:
Pune OR Gurgaon

Work Mode:
Work from Office

We are looking for a
Forecasting Analyst
with strong
Workforce Management (WFM)
and Contact Center forecasting experience.

? Key Responsibilities
- Develop and adjust forecasts using
Linear Regression, Trend, Triple Exponential Smoothing & Weighted Moving Average
.
- Monitor
Forecast Accuracy, Forecast Bias, exceptions & outliers
.
- Perform
manual forecasting using Advanced Excel
.
- Analyze actual vs. forecast volumes and identify variances.
- Manage volume assumptions, risks, opportunities and business impacts.
- Partner with Operations, BI, HR, Strategy and Training teams.
- Present forecasting insights and recommendations to stakeholders.

? What We’re Looking For
- 3+ years of WFM Forecasting experience
.
- Robust Contact Center/BPO forecasting knowledge.
- Hands-on experience with
Excel-based forecasting
.
- Experience with WFM tools such as
NICE, Verint, Aspect or Salesforce
.
- Strong analytical, communication and stakeholder management skills.
- Graduate/Bachelor’s degree.

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