We are seeking an experienced MRO Business Analyst with deep airline maintenance and engineering domain expertise to support Delta TechOps initiatives, including business process transformation, MRO system modernization, and TRAX-related programs. The candidate will act as the bridge between business stakeholders and technology teams, driving process improvement, requirements definition, and solution design across the MRO value chain.

Location: Open to all cognizant presence cities.

Grade: Manager Consulting

Key Responsibilities
- Lead workshops and interviews with business stakeholders across TechOps functions.
- Document and analyze current-state (AS-IS) processes and define future-state (TO-BE) processes.
- Gather, prioritize, and manage functional requirements for MRO initiatives.
- Support MRO platform implementations/migrations (e.g., TRAX, RAMCO, SCEPTRE, AMOS, SAP MRO).
- Analyze and optimize processes across:
- Maintenance Planning & Scheduling
- Line Maintenance
- Base Maintenance / Heavy Checks
- Materials & Inventory Management
- Procurement & Supply Chain




- Engineering & Reliability
- Warranty Management
- Technical Records
- Work with business and IT teams to define integrations, data requirements, workflows, and reporting needs.
- Support testing, UAT, training, and change management activities.
- Identify automation and AI opportunities to improve operational efficiency and KPI performance.

Required Experience
- 8+ years of Business Analysis or Functional Consulting experience in Airline MRO/TechOps.
- Solid understanding of airline maintenance operations and MRO business processes.
- Experience with one or more MRO platforms:
- TRAX
- SCEPTRE
- AMOS
- RAMCO
- SAP MRO/EAM
- Experience in process mapping, requirements management, gap analysis, and solution design.
- Ability to engage effectively with business SMEs, maintenance personnel, planners, supply chain teams, and IT stakeholders.
- Strong documentation and stakeholder communication skills

📌 Hiring For MRO Business Analyst (Chennai)
🏢 Cognizant
📍 Chennai