Experience- 2 to 3 Years

Key Duties & Responsibilities

* Handle end-to-end operations of domestic and international holiday bookings.

* Coordinate with hotels, DMCs, transporters, guides and other suppliers for confirmations.

* Prepare and verify itineraries, vouchers, hotel confirmations, transfers and other travel documents.

* Ensure all bookings are confirmed as per the agreed itinerary and costing.

* Coordinate closely with the Sales/Business Development team for smooth handover of confirmed bookings.

* Follow up with suppliers for availability, rates, amendments and special requests.

* Maintain accurate booking records, operational trackers and customer details.

* Handle booking amendments, cancellations, rescheduling and supplier-related issues.

* Monitor pre-departure requirements and ensure travellers receive all necessary documents on time.

* Coordinate with travellers when required regarding operational arrangements and trip-related information.

* Manage last-minute changes and operational issues during the customer’s journey.





* Escalate critical issues to the Operations Manager/management and ensure timely resolution.

* Check supplier invoices and ensure they match agreed rates and booking details before processing.

* Coordinate with the Accounts team for supplier payments, refunds and reconciliation.

* Maintain strong relationships with hotels, DMCs and other travel partners.

* Ensure service quality and customer satisfaction throughout the travel lifecycle.

* Maintain proper documentation and follow company SOPs and operational processes.

* Support the team in improving turnaround time, reducing errors and maintaining operational efficiency.

Key Skills Required

* Valuable knowledge of domestic and international holiday operations.

* Strong communication and coordination skills.

* Knowledge of hotel bookings, transfers, sightseeing and tour packages.

* Ability to handle multiple bookings simultaneously.

* Good

📌 Senior Executive (Dehradun)
🏢 Tech Trail Travels
📍 Dehradun