Job Summary

We are looking for a
Customer Technical Support Executive
to provide technical assistance and support to customers. The ideal candidate should have good communication skills, a basic understanding of technical products, and the ability to troubleshoot customer issues effectively.

Key Responsibilities
- Handle customer queries and provide technical support through calls, emails, and other communication channels.
- Understand customer issues and provide accurate and timely resolutions.
- Troubleshoot product-related technical problems and guide customers through step-by-step solutions.
- Coordinate with internal technical, sales, and product teams to resolve complex customer issues.
- Maintain proper records of customer complaints, queries, and resolutions.
- Follow up with customers to ensure issues are resolved and customer satisfaction is maintained.
- Escalate unresolved or critical technical issues to the appropriate internal team.
- Provide product-related information, installation guidance,



and basic troubleshooting support.
- Identify recurring customer issues and share feedback with the relevant teams for product/process improvement.
- Maintain professional communication and ensure a positive customer experience.
- Prepare regular reports/MIS related to customer complaints and technical support activities.

Required Skills
- Excellent verbal and written communication skills.
- Valuable customer handling and problem-solving abilities.
- Basic technical knowledge and troubleshooting skills.

Education & Experience
- Graduate in any discipline; technical qualification will be an added advantage.
- 1–3 years of experience in
Technical Support, Customer Support, Helpdesk, or a similar role
.
- Experience in electronics, IT hardware, consumer electronics, or related industries will be preferred.

📌 Customer Technical Support Executive (Mumbai)
🏢 ALOGIC
📍 Mumbai