Key Responsibilities

1. Governance & Standards
- Define and maintain enterprise process standards, policies, and controls.
- Align delivery processes to CMMI/ISO/ISMS/SOC expectations and applicable privacy requirements.
- Run governance cadence (reviews, checkpoints) to ensure consistent adoption across accounts.
- Act as escalation authority for systemic process risks and recurring deviations.

2. QMS & Knowledge Assets
- Own the QMS repository (processes, templates, guidelines, checklists) and ensure currency and usability.
- Maintain version control, release notes, and audit readiness for all process artefacts.
- Enable reuse through standard assets (e.g., SOPs, work instructions, estimation templates, plans, SLAs, RFP artefacts).
- Maintain the process database and knowledge management repository for organisational learning.

3. Improvement, Metrics & Audit Readiness
- Assess process capability and maturity; identify gaps and execute improvement roadmaps.
- Institutionalise learning (best practices, lessons learned, actionable recommendations) across projects.




- Define and track KPIs/maturity indicators; provide leadership-ready insights to drive decisions.
- Lead audit/compliance readiness for CMMI/ISO/ISMS/SOC through evidence discipline and traceability.

4. Adoption & Enablement
- Drive training, communication, and adoption of standard processes across teams and delivery units.
- Partner with delivery leadership, PMO, QA, and audit stakeholders to remove adoption barriers.
- Build a process-driven culture by coaching teams and reinforcing compliance expectations.

Core Competencies

Core Competencies
- Process governance and enterprise QMS design.
- Working knowledge of CMMI, ISO 9001/27001, ISMS, and SOC expectations.
- Audit readiness, evidence management, and compliance discipline.
- Data-driven continuous improvement and KPI design.
- Change leadership and influencing without authority.
- Executive stakeholder communication and facilitation.

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KPIs

📌 SPEG Lead (Bengaluru)
🏢 wissen technology
📍 Bengaluru