Job Description – Key Account Management (KAM)

**Location:** Colaba, Mumbai

**Employment Type:** Full time | Work from Office

**Working Days:** Monday to Friday

**Shift Timing:** 10:00 AM – 7:00 PM
About the Role

We are looking for an experienced * Key Account Management (KAM)** to manage and

grow relationships with enterprise clients. The ideal candidate should have **6–8 years

of hands-on experience in Key Account Management**, with a proven track record of

managing strategic accounts, driving client engagement, ensuring customer success,

and identifying business growth opportunities.

This role requires an individual who can build long-term client relationships, collaborate

effectively with cross-functional teams, and serve as a trusted advisor to key

stakeholders. The candidate will play a critical role in ensuring client satisfaction, driving

revenue growth, and strengthening the organization's enterprise presence.
Key Responsibilities
Key Account Management

* Own and manage a portfolio of enterprise accounts, serving as the primary point of





contact.

* Build and maintain strong relationships with CXOs, business heads, and key decision-

makers.

* Conduct regular business reviews to understand client objectives and align services

accordingly.

* Ensure long-term account retention through proactive engagement and strategic

planning.

* Develop account plans and maintain a clear understanding of each client's business

goals.
Client Success & Relationship Management

* Understand client requirements and coordinate with internal teams to ensure

seamless service delivery.

* Monitor account health and resolve client concerns within defined timelines.

* Drive adoption of products, services, and new initiatives among existing clients.

* Maintain high levels of customer satisfaction and strengthen long-term partnerships.

* Identify risks proactively and implement measures to improve customer experience.
Revenue Gro

📌 Key Account Manager (Colaba)
🏢 RAPSYS TECHNOLOGIES PTE
📍 Colaba