Are you a people person who loves solving problems and creating great customer experiences?
Heres your prospect to build your career with BVC Logistics
We are conducting a WALK-IN INTERVIEW for the position of Customer Delight Executives
Qualification: Graduate
Experience: Minimum 6 months preferred in Customer Service / Logistics
Fresh graduates with excellent communication skills are also encouraged to apply
YOUR ROLE
As a Customer Delight Executives , you will be the face of BVC Logisticsbuilding meaningful customer relationships, understanding concerns, and ensuring every customer receives a smooth and positive experience.
KEY RESPONSIBILITIES
Handle customer queries, complaints,
and grievances through calls, emails, and meetings
Manage inbound calls and respond to customer service requests
Understand customer concerns and provide timely resolutions
Coordinate with internal teams to resolve customer issues efficiently
Follow up with customers regarding payments and pending requirements
Handle service-related and technical concerns
Take ownership of customer issues until closure
Maintain strong and professional relationships with customers and business partners
Ensure a consistently high level of customer satisfaction
WHAT WE’RE LOOKING FOR
Excellent communication skills in English & Hindi
Customer-first and friendly approach
Strong interpersonal and relationship-management skills
Good problem-solving abilities
Confident, proactive, and outspoken personality
Ability to handle customer grievances professionally
Quick learner with a research-oriented mindset
Ability to work