Job Description: EXL is seeking an AVP to join its newly established Digital Operations Transformation practice - a high-energy, execution-focused leadership role sitting at the centre of EXL's transformation delivery capability. Reporting to the Senior AVP (D2), this role is responsible for end-to-end project leadership and delivery of complex transformation programmes across a portfolio of BPM clients.

The AVP will own the delivery of transformation initiatives spanning process excellence, digital automation, AI embedding, and analytics-driven improvement - working closely with client operations teams and EXL's DE and AI Solutions partners. The ideal candidate is equally comfortable running a Six Sigma improvement project, contributing to client-facing solution design, and managing a cross-functional digital delivery team.

Responsibilities: Project Leadership & Transformation Delivery
- Own end-to-end delivery of transformation projects - from scoping and diagnostics through design, implementation, and benefits sign-off
- Build and manage detailed project plans, timelines,



risk registers, and governance cadence; proactively manage deviations
- Lead cross-functional project teams, ensuring clarity of ownership, accountability, and delivery pace
- Prepare and present progress reports and steering updates for client and internal leadership

Process Excellence & Continuous Improvement
- Lead DMAIC and Lean improvement projects, applying Six Sigma rigour to prospect identification, root-cause analysis, and solution design
- Conduct operational assessments - evaluating client workflows, systems, and KPIs to surface efficiency and quality opportunities
- Develop and sustain continuous improvement frameworks within client operations, building a healthy pipeline of improvement initiatives

Digital Innovation, Automation & AI
- Identify automation and digital improvement opportunities across client processes; develop business cases and lead implementation
- Manage RPA,

📌 Assistant Vice President (Pune)
🏢 EXL Service
📍 Pune