Position: Operations Manager

Company: Colstay Ltd.
Location: Mumbai / Pune
Employment Type: Full-Time
Industry: Hospitality | Co-Living | Student Hostel

About Colstay Ltd.

Colstay Ltd. operates premium co-living and hostel brands focused on delivering exceptional resident experiences through high-quality accommodation, hospitality services, and community living. We are looking for an experienced Operations Manager who can drive operational excellence, maintain service standards, and lead teams across multiple properties.

Job Summary

The Operations Manager will be responsible for the overall management and performance of assigned hostel and co-living properties. The role requires robust leadership, operational expertise, cost control capabilities, and a guest-first mindset to ensure smooth day-to-day operations and an exceptional resident experience.

Key ResponsibilitiesOverall Property Operations
- Manage end-to-end operations across assigned properties.
- Ensure seamless coordination between front office, housekeeping, kitchen, maintenance, and support teams.




- Establish daily operational routines and monitor execution.
- Identify and resolve operational bottlenecks proactively.
- Ensure smooth functioning of all operational units.

Guest Experience & Satisfaction
- Drive exceptional guest and resident experiences.
- Monitor guest feedback, complaints, surveys, and online reviews.
- Handle escalations and implement corrective actions.
- Develop systems and processes to reduce recurring complaints.
- Improve guest retention and satisfaction levels.

Team Management
- Recruit, train, mentor, and supervise property-level staff.
- Set KPIs and performance expectations for teams.
- Monitor attendance, productivity, and discipline.
- Conduct regular performance reviews and coaching sessions.
- Build a high-performance and accountable work culture.

Quality & Service Standards
- Ensure consistency in cleanliness, hygiene, food quality, and service delivery.
- Conduc

📌 Operations Manager (Mumbai)
🏢 Colstay Limited - The Hive Hostels
📍 Mumbai