Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
What is this role all about?
We are looking for a Tech Lead- AI/ML Application Engineer with deep expertise in RAG pipelines, LLM fine-tuning, and agentic AI frameworks to join our core AI platform team. You will own the design, development,
and production deployment of AI-driven products — including voice bots and chat bots — that serve enterprise clients at scale. This is a high-ownership, hands-on engineering role with direct impact on product outcomes.
Sounds compelling?
Here’s a more detailed description of what you will do in this role:
- You will design and build production-grade RAG pipelines and fine-tune large language models to power intelligent voice and chat bot experiences for enterprise customers.
- You will architect and ship scalable RESTful APIs using FastAPI, owning the complete lifecycle from design and development through testing and production deployment.
- You will work with LangChain and LangGraph to create sophisticated, multi-step agentic AI workflows that handle complex, real-world customer interactions.
- You will own the productionization of AI models end-to-end — ensuring they are reliable, observable, and performing at enterprise scale on Kubernetes-based infrastruc