Hybrid Bangalore 4–6 yrs Apply by Sep 9, 2026
ServiceNow CSM Implementation and Development Specialist

Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

4–6 yrs

Employment Type

Full-time

Openings

1 position

Apply By

Sep 9, 2026
Required Skills

CSM
Job Description

ServiceNow CSM Implementation and Development Specialist Bangalore · Full-time · Hybrid

About the Role This role involves implementing and developing ServiceNow Customer Service Management (CSM) solutions, requiring substantial recent hands-on CSM experience and solid understanding of case management, escalation, and customer communications. The ideal candidate will have experience delivering CSM implementations or major enhancement programmes with ownership of configuration and development. Success in this role depends on strong ServiceNow engineering skills and the ability to facilitate and communicate effectively.

Key Responsibilities




- Implement and develop ServiceNow CSM solutions with a focus on case management, escalation, and customer communications.
- Configure and develop CSM data models for accounts, contacts, consumers, products/assets, cases, interactions, and related parties.
- Design and implement CSM Configurable Workspace and customer-facing portals or digital experiences.
- Develop and maintain ServiceNow engineering skills, including JavaScript, Glide APIs, Flow Designer, Business Rules, Script Includes, ACLs, UI Builder, and REST APIs.
- Ensure external-user security, data separation, customer access, and integration ownership.
- Facilitate and communicate effectively with stakeholders to deliver CSM implementations or major enhancement programmes.
- Deliver at least two CSM implementations or major enhancement programmes with ownership of configuration and development.
- Collaborate with teams to integrate CSM with other platforms, such as FSM, ITSM, Order Management, telephony/

📌 ServiceNow CSM Implementation and Development Specialist (Bengaluru)
🏢 Techila Global Services
📍 Bengaluru