Essential Duties and Responsibilities:
- Responsible for ensuring customer satisfaction (students and parents) & retention
- Ensure proper communication & relationship with all the students and parents for entire course duration.
- Monitoring and ensure proper collection of revenue and reduce branch expenses.
- Ensure compliance with laws & regulations as applicable.
- Handling any kind of Parent enquiry & Student enquiry or complaints
- Should co-ordinate with all departments at branch/region/Corporate office.
- Ensures general cleanliness, appearance and safety of the office premises.
Skill Requirements:
- Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects.
- Ability to effectively manage conflict and competing priorities.
- Ability to work independently; problem-solve, analyze issues and create action plans.
- Decision making skills.
- Solid computer proficiency, including competency with MS Office.
- Enthusiastic, proactive, flexible and constructive approach.
- Ability to work and engage at all levels within the organization.