Key Responsibilities
- Manage and nurture a portfolio of key enterprise and high-value client accounts
- Act as the primary point of contact for assigned customers.
- Ensure high customer satisfaction, retention, and long-term partnerships
- Understand client shipping needs and recommend ShipGlobal solutions to

optimize cost, delivery timelines, and performance
- Drive account growth through upselling and cross-selling of ShipGlobal services
- Monitor shipment volumes, SLAs, revenue performance, and operational KPIs
- Coordinate with operations, product, tech, and finance teams to resolve client

issues
- Handle escalations proactively and ensure timely resolution
- Conduct periodic business reviews and share performance reports with clients
- Support contract renewals, pricing discussions, and compliance

Required Skills & Qualifications
- Bachelors degree in Business, Logistics, Supply Chain,



or a related field
- 1-4 years of experience in Key Account Management, Client Success, or

Enterprise Sales
- Experience in logistics, shipping, supply chain, e-commerce, or SaaS preferred
- Strong understanding of cross-border logistics and international shipping is an

advantage
- Excellent communication, negotiation, and stakeholder management skills
- Ability to manage multiple accounts in a quick-paced environment
- Proficiency in CRM tools, MS Excel, and reporting systems

Key Competencies
- Customer-first approach
- Problem-solving and analytical thinking
- Revenue and growth mindset
- Strong coordination and follow-through
- Attention to detail and process orientation

📌 Key Accounts Manager (New Delhi)
🏢 Ship Global
📍 New Delhi