Sahamati is the RBI-recognised Self-Regulatory Organisation (SRO) for India s Account Aggregator ecosystem, a cross-sectoral industry alliance built to advance consent-based financial data sharing.

As a not-for-profit industry alliance, we work closely with regulated entities, technology providers, and ecosystem participants to promote secure and consent-driven data sharing under the AA framework.
Job Overview

We are seeking a skilled and motivated Sr. Operations Analyst to join our dynamic operations team. This role involves analyzing escalated technical issues and providing advanced troubleshooting and problem resolution, and addressing API implementation-related issues. The Sr. Operations Analyst must have a deep understanding of our account aggregator ecosystem, a high level of technical expertise, and a commitment to delivering outstanding analysis and collaboration.
Key Responsibilities
- Provide Advanced Support: Handle and resolve complex technical issues that are escalated to the operations team within defined SLA guidelines.
- Troubleshooting:



Diagnose and provide guidance in troubleshooting advanced issues related to API implementation across AA, FIP, and FIU, through various community channels.
- Community Engagement: Maintain clear, concise, and qualified communication with AA ecosystem community members to ensure harmonized implementation.
- Documentation: Document all support activities, including issue resolution steps and community interactions, and provide dashboard support.
- Collaboration: Work closely with the Operations team, Support Team, Engineering, and Product teams to identify and resolve issues.
- Knowledge Management: Contribute to the knowledge base by creating and updating technical articles and FAQs.
- Training and Mentoring: Provide guidance and training to Operation Analysts to enhance their technical skills.
- Incident Management: Participate in incident management and root cause analysis for critical issues for Sahamati inter

📌 Sr . Operations Analyst (Bengaluru)
🏢 Sahamati
📍 Bengaluru