Position: Service Manager
- Reporting To: Service Head / Management
- Education: Diploma / B.E. / B.Tech. – Mechanical / Refrigeration & Air Conditioning (RAC)
- Working Days: 6 Days (Weekly Off: Tuesday)
- Working Hours: 9:00 AM to 5:30 PM
- Job Type: Full-time
- Experience: 5–10 Years
- Role Overview

The Service Manager will be responsible for managing and overseeing the complete service operations for industrial process chillers and HVAC systems. The role involves leading the service team, ensuring timely installation and commissioning, managing preventive and breakdown maintenance activities, resolving critical technical issues, and maintaining strong customer relationships.

The Service Manager will also coordinate with internal teams, customers, vendors, and management to ensure effective service delivery, minimum equipment downtime, and high customer satisfaction.

Responsibilities and Duties
- Manage and oversee day-to-day service operations for Industrial Process Chillers and HVAC systems.
- Lead, guide,



and monitor Service Engineers and Technicians to ensure effective service delivery.
- Plan and coordinate installation, commissioning, preventive maintenance, and breakdown maintenance activities.
- Allocate service calls and site assignments to engineers and technicians based on priority and technical requirements.
- Handle critical breakdowns and provide technical support for complex refrigeration, electrical, and mechanical issues.
- Ensure timely resolution of customer complaints and service requests.
- Visit customer sites whenever required for critical troubleshooting, inspections, commissioning, and customer meetings.
- Monitor service response time, turnaround time, pending service calls, and closure status.
- Coordinate with the Service Head and management regarding service operations, escalations, and technical issues.
- Maintain and review service reports, maintenance records, breakdown reports, and other service documentation.
- Coordinate with

📌 Service Manager (Sanand)
🏢 NotDisclosed
📍 Sanand