Job Purpose

To manage the entire service department by ensuring high-quality repairs, customer satisfaction, workshop productivity, and compliance with Royal Enfield service standards while achieving service revenue and profitability targets.

Key Responsibilities
- Manage day-to-day workshop operations.
- Achieve service revenue, labour, spare parts, and customer satisfaction targets.
- Supervise Service Advisors, Technicians, Wash Team, and Helpers.
- Monitor workshop productivity and technician efficiency.
- Ensure timely delivery of vehicles as promised.
- Ensure quality repairs and adherence to Royal Enfield service procedures.
- Handle customer complaints and technical escalations.
- Conduct daily workshop meetings and job allocation.
- Monitor workshop tools, equipment, housekeeping, and safety standards.
- Ensure proper warranty claim processing.
- Coordinate with Spare Parts, Sales, CRM, and Accounts departments.




- Monitor technician training and skill development.
- Maintain service records and submit daily, weekly, and monthly reports.
- Ensure compliance with dealership SOPs and company policies.

Qualifications
- Diploma or Bachelor's Degree in Mechanical/Automobile Engineering.
- Technical certifications are an added advantage.

Experience
- 2+ years in automobile service operations.
- Minimum 2 years in a workshop supervisory or managerial role.

Skills
- Workshop management.
- Technical diagnosis and troubleshooting.
- Leadership and team management.
- Customer complaint resolution.
- Knowledge of DMS and workshop processes.
- Planning and reporting skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
- Provident Fund

Work Location: In person

📌 Service Manager (Tiruchirappalli)
🏢 Annai Motors Royal Enfield
📍 Tiruchirappalli