13 Aug
|
WhiteSlips Job Management Consultants
|
Hyderabad
13 Aug
WhiteSlips Job Management Consultants
Hyderabad
- Lead global service desk delivery across a distributed, multilingual, multi-client setting, ensuring consistent SLA, XLA, and contractual performance.
- Drive transformation of the service desk from reactive support to an AI-enabled, omnichannel delivery model leveraging the Unisys Service Experience Accelerator (SEA).
- Own the P&L; for the global service desk practice, including cost-to-serve optimization, margin improvement, and revenue contribution.
- Serve as the senior escalation point for major client issues and maintain C-suite relationships across a global portfolio.
- Define capability standards, governance frameworks, and continual improvement programs that industrialize delivery at scale.
📌 Senior Director Services (Hyderabad)
🏢 WhiteSlips Job Management Consultants
📍 Hyderabad