The Manager Partner Program Platform Operations EM is responsible for ensuring the stability and performance of the adidas Partner Program ecosystem across Emerging Markets.

The role owns the operational management of partner integrations, inventory synchronization, order flow, and platform-related incidents. Acting as the primary link between business, partner, and technology teams, the role drives issue resolution, root cause analysis, and continuous improvement to ensure seamless partner operations and customer experience.

Key Responsibilities Platform Operations
- Monitor and maintain operational health of Partner Program integrations and platform workflows.
- Ensure seamless inventory, order, cancellation, and return data flows across systems.
- Identify and proactively address operational risks and system issues.

Integration Incident Management
- Serve as the primary escalation point for platform and integration-related incidents.
- Investigate inventory, order, and data synchronization issues across OMS, middleware, and partner platforms.
- Drive incident resolution,



stakeholder communication, and root cause analysis.

Operational Monitoring Reporting
- Monitor service performance, operational KPIs, and SLA adherence.
- Track recurring issues and provide actionable insights to improve platform stability.
- Report operational health, risks, and incident trends to stakeholders.

Continuous Improvement
- Drive process improvements, monitoring enhancements, and automation opportunities.
- Support operational readiness for current partner integrations, platform changes, and releases.
- Implement best practices to improve efficiency, scalability, and reliability.

Key Stakeholders
- Partner Program Digital Commerce Teams
- Technology, Service Management Product Teams
- Marketplace Partners Integration Vendors

Must-Have Technical Skills
- Strong understanding of
- (REST, SOAP, JSON/XML).
- APIs, system integrations, and middleware platforms
- Experience troubleshoot

📌 Manager Partner Program Platform Operations EM (Gurugram)
🏢 Adidas
📍 Gurugram