Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is explicit: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Senior Program Analyst - WTS, 2 to 3 years experience, Application Support- .NET,
C#We are looking for a highly motivated and skilled L2 Application Support Specialist with 2-3 years of experience and will have hands-on experience in application support, incident management, and configuration of support platforms such as Zoho Desk, CRM and ServiceNow. Additionally, strong technical expertise in .NET technologies, APIs, and SQL Server is required to effectively troubleshoot and enhance application performance. This role will focus on providing support for our internal and external users, ensuring seamless service delivery and resolving technical issues effectively.Key Responsibilities:
- Provide Level 2 support for application-related issues, primarily using Zoho Desk, CRM and IT Service desk to troubleshoot and resolve user-reported problems.
- Develop, enhance, and maintain web applications using .NET, ASP.NET Core and SQL Server.
- Serve as the main point of contact for escalated tickets from L1 support, ensuring that issues are diagnosed, prioritized, and resolved promptly.
- Assist
📌 Program Analyst (Gurugram)
🏢 WNS
📍 Gurugram