Responsibilities

Key Responsibilities
- Monitor production environments and proactively identify service degradation, anomalies, and customer-impacting issues.
- Lead incident triage, troubleshooting, and root cause analysis for complex production issues.
- Correlate logs, metrics, traces, and telemetry across AWS services to quickly isolate and resolve problems.
- Develop automation and operational tooling to improve reliability, efficiency, and operational maturity.
- Create and maintain operational runbooks, knowledge articles, and remediation procedures.
- Support software deployments, production releases, and change management activities.
- Collaborate with Development, QA, Security, and Infrastructure teams to improve platform stability and reliability.
- Participate in on-call rotations and critical incident response activities.
- Drive continuous improvement initiatives focused on reducing MTTR and improving service availability.

Qualifications

Required Qualifications
- 3+ years of experience supporting cloud-based production environments.




- Solid hands-on experience with AWS services and cloud-native architectures.
- Experience troubleshooting distributed applications and customer-facing production incidents.
- Strong knowledge of:
- AWS CloudWatch Logs Insights, Metrics, Dashboards, and Alarms
- Amazon RDS and DynamoDB
- Monitoring, observability, and alerting platforms
- Incident management and root cause analysis
- Proficiency in Python and scripting languages such as Bash and/or PowerShell.
- Hands-on experience with AWS CloudFormation, including creating, maintaining, and troubleshooting Infrastructure-as-Code (IaC) templates.
- Experience with Jenkins and CI/CD pipeline automation, administration, and troubleshooting.
- Experience with Git version control and standard Git workflows, including branching, commits, pull requests, and merges.
- Strong analytical, debugging, and problem-solving skills with the ability to independently drive issues from

📌 Engineer II, Cloud Operations (Hyderabad)
🏢 Shure Audio Technologies
📍 Hyderabad