Job Description – ServiceNow Developer

Job Title: ServiceNow Developer – ITOM + CMDB
& UI/UX specialization & General ServiceNow Development
Experience: 5-8 Years
Location: Mohali and Gurugram (Hybrid)
Employment Type: Full time

Role Overview

We are looking for an experienced ServiceNow Developer specializing in ITOM and CMDB to design, develop, configure, and maintain ServiceNow solutions. The ideal candidate should have strong hands-on experience with CMDB, Discovery, Service Mapping, ITOM Health, and ServiceNow development/configuration.

Key Responsibilities
- Develop, configure, and customize ServiceNow applications with a strong focus on ITOM and CMDB .
- Design and maintain CMDB architecture, CI classes, relationships, identification rules, and reconciliation rules.
- Implement and support ServiceNow Discovery across servers, network devices, cloud infrastructure, and other enterprise environments.
- Configure and troubleshoot Service Mapping and application/service dependencies.
- Work on ITOM Health, Event Management, alert processing, and operational visibility.




- Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Workflows/Flow Designer, and REST/SOAP integrations.
- Build and maintain integrations with monitoring tools, cloud platforms, and third-party applications.
- Ensure CMDB data quality, completeness, accuracy, and compliance with governance standards.
- Analyze and resolve technical issues related to Discovery, CMDB, integrations, and ITOM modules.
- Collaborate with IT infrastructure, application, cloud, and operations teams to understand requirements and deliver scalable solutions.
- Participate in ServiceNow upgrades, enhancements, testing, deployment, and production support.

Mandatory Skills
- Strong hands-on experience in ServiceNow Development.
- Strong expertise in ServiceNow ITOM and CMDB.
- Experience with Discovery and Service Mapping.
- Good understanding of CMDB data model, CI relationships, Identific

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