What you will be doing (Role Accountabilities)
- Supports the implementation of customer service strategies and operational plans under appropriate supervision
- Contributes to building value-driven customer relationships to enhance service delivery while effectively leveraging BT Group resources and adhering to established guidelines
- Collects and analyses customer information to identify needs, provide service insights, and support the timely resolution of customer issues
- Executes and delivers customer service activities in line with established procedures, contributing to team objectives and overall service vision
- Assists in identifying and implementing continuous improvement initiatives to enhance customer service processes, efficiency, and customer experience





What you will need to succeed (Skills & Experience)
- Excellent verbal and written communication
- Active listening and empathy
- Customer relationship management
- Problem-solving and troubleshooting
- Conflict resolution and de-escalation
- Time management and multitasking
- Attention to detail
- Decision-making and critical thinking
- Team collaboration
- Complaint handling and case management
- Adaptability and resilience
- Ability to meet KPIs, SLAs, and quality standards
- Customer-focused mindset

📌 Customer Service Trainee (Delhi)
🏢 BT Group
📍 Delhi