The Assistant, Order Processing supports the accurate and timely processing of customer orders within DKSH's Quick-Moving Consumer Goods (FMCG) business in Cambodia, ensuring zero-base targets are consistently achieved. This role is integral to smooth order fulfillment operations by maintaining data accuracy, coordinating with distribution centers, and fostering strong client and customer relationships.
What You Will Deliver
Adhere to established order processing policies and practices in the execution of all daily tasks
Process accurate and timely customer order entries in SAP (Systems, Applications, and Products in Data Processing), and follow up on open sales orders to ensure no orders are left unattended
Coordinate and verify billing data and information to ensure accuracy and prevent processing errors
Review and validate incomplete data to maintain data integrity throughout the order processing workflow
Collate data and conduct analysis on order processing performance to support informed management decision-making
Identify and explore opportunities to enhance operational efficiencies and improve the overall customer experience
Follow up on order status with distribution centers to ensure timely and accurate fulfillment
Build and maintain strong working relationships with clients and customers to support service continuity and satisfaction
Drive continuous self-development in Order Processing capabilities and DKSH leadership behaviors as part of an ongoing personal growth mindset
Administrative duties and coordination tasks as required
What You Bring
Diploma or certificate in any field
Minimum one to two years of experience in a similar role
Basic knowledge of customer service principles and practices
Proven working knowledge of SAP
Prove
📌 Assistant, Redressing (Chau)
🏢 DKSH
📍 Chau
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