Role & responsibilities :

MIS & Reporting Management
- Lead end-to-end WFM reporting and analytics function.
- Ensure timely delivery of daily, weekly, monthly, and executive reports.
- Develop standardized reporting frameworks across all LOBs and locations.
- Manage SLA adherence for all reporting deliverables.
- Drive accuracy and consistency of workforce data.

Dashboard & Analytics
- Design and maintain dashboards and automated MIS solutions.
- Generate insights related to:
- Service Levels
- Productivity
- Occupancy
- Shrinkage
- Schedule Adherence
- Absenteeism
- Staffing Utilization
- Provide trend analysis and business recommendations to leadership.
- Build predictive and scenario-based workforce analytics.

Automation & Digital Transformation
- Drive automation initiatives to eliminate manual reporting.
- Develop automated reporting tools and self-service dashboards.
- Partner with Technology teams for system integration.
- Improve reporting efficiency through process transformation initiatives.

Data Governance & Compliance




- Ensure data integrity across WFM platforms.
- Implement data validation and quality control mechanisms.
- Establish MIS governance, reporting controls, and audit compliance.
- Maintain reporting documentation and process SOPs.

Stakeholder Management
- Partner with Operations, Scheduling, Capacity Planning, RTA, Finance, HR, and Client stakeholders.
- Support Quarterly Business Reviews (QBRs), leadership reviews, and client governance meetings.
- Provide actionable business insights to support workforce decisions.
- Present key performance trends and recommendations to senior leadership.

Team Leadership
- Manage MIS Analysts and Reporting Specialists.
- Define KPIs and performance objectives for the MIS team.
- Coach team members on analytics, visualization, and automation tools.
- Build a culture of continuous improvement and innovation.

Key Deliverables
- Executive Dashboards
- Daily/Weekly/Monthly Business Reports
- Workforce An

📌 Wfm Mis Manager (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad