Front Desk Receptionist – Hotel Kedar Hill

*Company:* Hotel Kedar Hill

*Location:* Dhanbad, Jharkhand

*Job Type:* Full-time

*Department:* Front Office

*Experience:* 0–2 years preferred

*Salary:* ₹8,000–₹13,000 per month, depending on experience and skills
Job Overview

Hotel Kedar Hill is looking for a *friendly, professional, and customer-focused Front Desk Receptionist* to join our team. The ideal candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, answering guest queries, and ensuring a smooth and pleasant experience throughout their stay.

If you have excellent communication skills, a positive attitude, and enjoy interacting with people, we would love to hear from you.
Key Responsibilities

* Welcome guests warmly and provide professional assistance at the front desk.

* Handle *guest check-in and check-out* procedures efficiently.

* Manage room reservations, cancellations, extensions, and booking inquiries.

* Answer phone calls, WhatsApp messages, and guest queries professionally.





* Provide information about hotel facilities, rooms, restaurant services, and local attractions.

* Coordinate with housekeeping, restaurant, maintenance, and other departments to address guest requirements.

* Maintain accurate guest records and update hotel booking/front-office systems.

* Handle guest complaints and resolve issues promptly and professionally.

* Prepare and manage bills, payments, receipts, and basic cash transactions.

* Maintain proper records of daily arrivals, departures, and room status.

* Assist guests with special requests and ensure their requirements are communicated to the relevant departments.

* Maintain a clean, organized, and professional front-desk setting.

* Follow hotel policies and maintain high standards of guest service.
Requirements

* Minimum *12th pass*; graduate preferred.

* Previous experience in hotel front office/reception is preferr

📌 Front Desk Receptionist (Dhanbad)
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📍 Dhanbad