Role & responsibilities

Role & Purpose

Overall responsibility for housekeeping operations across the facility

Ensure cleanliness, hygiene, safety, and presentation as per SLA and standards.

Operational Management

Plan and manage daily housekeeping operations for all assigned areas

Ensure adequate manpower deployment and shift planning

Monitor attendance, relievers, leave, and absenteeism

Manage high-footfall and peak-hour operations effectively

Quality Control

Conduct regular inspections and audits of all areas

Ensure adherence to cleaning schedules, SOPs, and checklists

Take immediate corrective actions for quality gaps

Handle customer and client complaints related to housekeeping

Manpower & Team Management

Supervise housekeeping supervisors and frontline staff

Train staff on cleaning procedures, safety, and grooming standards

Handle staff grievances, discipline, and motivation

Coordinate with HR for recruitment, onboarding, and documentation

Inventory & Asset Management

Monitor consumption of chemicals, consumables, and linen





Raise indents and maintain stock levels

Ensure proper use and maintenance of cleaning equipment and machinery

Control wastage, pilferage, and operational costs

Health, Safety & Compliance

Ensure compliance with safety, hygiene, and statutory norms

Enforce use of PPE and safe handling of chemicals

Report and investigate incidents, accidents, and near misses

Ensure readiness for audits, inspections, and emergency situations

Client & Stakeholder Coordination

Coordinate with facility management, airport authorities, and vendors

Attend review meetings and inspections

Ensure SLA and contract compliance

Act as point of contact for housekeeping-related issues

Documentation & Reporting

Prepare daily, weekly, and monthly operational reports

Maintain records for manpower, attendance, inventory, and audits

Ensure documentation is audit-ready at all times

Preferred candidate profile

Skills & Competencies

Solid lead

📌 Facility Executive/ Manager (Mumbai)
🏢 BVG India
📍 Mumbai