Looking to onboard a skilled Social Media Customer Support Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch support to our customers.

Roles and Responsibility
- Respond to customer inquiries and resolve issues professionally and promptly.
- Provide excellent customer service through various social media platforms.
- Collaborate with internal teams to resolve complex customer complaints.
- Develop and implement effective solutions to improve customer satisfaction.
- Analyze customer feedback and suggest improvements to the company's products or services.
- Maintain accurate records of customer interactions and resolutions.

Job Requirements
- Excellent communication and interpersonal skills are essential for building strong relationships with customers.




- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving skills are needed to analyze problems and develop effective solutions.
- Experience working with social media platforms and managing online communities is required.
- Ability to adapt to changing situations and priorities.
- Solid attention to detail is necessary to maintain accurate records of customer interactions.

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📌 Social Media Customer Support Representative (Pune)
🏢 Frido
📍 Pune