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Job Description of Customer Support Engineer - Task |
Using PPE |
Office Uniform is Compulsory during PM Or Breakdown calls |
Planned Preventive Maintenance |
List of PM to be Perform in a Month to be Collected |
Collect QR Codes & escalation Matrix |
Speak With each Customers & get a schedul for PPM |
Preintimation to Various Customers for PPM Via Email |
Before Starting PM, Please Check PM Call ID in FSM App is available. |
Performing PM on field as Per Customer Schedule |
Take snaps of Serial Number Sticker |
Capture aging of AC/DC Capacitors & Batteries as well |
firmware Versions |
Generating Manual PM Report indiacting PM Call ID in Report & Sharing to Customer Via Email with prescribe format |




Closer of PM Call in FSM App duly signed by Customers (Automated getting link in CMS) |
Manual uploading on PM Report against each Call ID |
Appreciation Email from Customers |
Once Closer of PM Call in FSM App, Within 3 days Qualtrics Customer Survey gets Trigger to Customer Email ID |
Lead generation to Service sale team |
Power analysers |
Hioki Battery impedance Meter |

Breakdown Call Fix |
Spare Part list including Part Codes (Model Wise) |

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- None

Time Travel Needed:
- 25%

📌 Field Service VII (Vikhroli)
🏢 Vertiv
📍 Vikhroli