We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you'll love this role as CIC Application Support Analyst
Civica is on the lookout for a highly motivated and dynamic CIC Application Support Analyst, someone who not only possesses extensive experience across a diverse range of technologies and platforms but also showcases a solid passion for innovation and problem-solving.
In this role, you will provide frontline support to customers across the UK and APAC regions, ensuring timely case triage, resolution, and customer communication while contributing to operational reporting and continuous service improvement.
What you'll do:
- Help deliver exceptional support to Civica's customers through digital channels, whether addressing new inquiries or ongoing cases. Your role will ensure a solid understanding of each customer's identity and their unique support needs
- Lodgement and triage of new incident and request cases in Civica's case management system within service targets/KPIs.
- Leverage own expertise, analytical and problem-solving skills, pr
📌 CIC Application Support Analyst (Dhoraji)
🏢 Civica
📍 Dhoraji
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