Roles and Responsibilities :
- Provide exceptional customer service to clients through phone, email, or chat support.
- Resolve customer complaints and issues in a timely and qualified manner.
- Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-7 years of experience in international voice process or US voice process.
- Strong communication skills for effective interaction with customers over the phone or via digital channels.
- Ability to work in a fast-paced environment handling multiple tasks simultaneously.
📌 Senior Customer Support Executive (Chennai)
🏢 NTT DATA
📍 Chennai
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