CREATIVITY IS OUR SUPERPOWER.
It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Associate Manager IT, User Experience Engineering is responsible for leading the strategy, engineering, automation, and operational maturity of the enterprise End User Experience (EUX) platform and tooling ecosystem. This role oversees teams responsible for endpoint experience monitoring, automation, digital employee experience (DEX), AI-enabled operational improvements, and user-facing technology optimization across a global environment.





This position leads the engineering and operational direction for EUX tooling platforms including endpoint telemetry, automation frameworks, proactive remediation, AI-driven support enhancements, and user experience analytics. The Manager, User Experience Engineering partners closely with Endpoint Engineering, Service Desk, Security, Infrastructure, Field Services, and executive stakeholders to improve device experience, reduce operational friction, and modernize support delivery.

The ideal candidate combines solid technical leadership with operational strategy, automation expertise, and a passion for improving employee productivity and satisfaction through technology.

What You’ll Do

Leadership & Team Management
- Lead and mentor engineering teams responsible for End User Experience platforms, automation initiatives, and operational tooling.
- Manage day-to-day priorities, workload balancing, project execution, and escalation management.
- Establish performance expectation

📌 Associate Manager IT, User Experience Engineering (Hyderabad)
🏢 Mattel
📍 Hyderabad