Role & responsibilities

Key accountabilities :
- Lead the Fault management of incidents reported by monitoring team and customer facing entities.
- Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrastructure in a proactive manner
- Coordinate with Experts who could take it with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning, participating and executing recent projects successfully
- Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms.
- Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information.
- Perform risk assessments for IP boundary elements which are connecting Voice elements.




- Provide network operations feedback to the management as well as active participation in Network related projects.
- Ensure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management.
- Knowledge sharing within OBS by using the official data repositories assigned such as Lotus Notes databases, Intranet Web sites, Fault and Change Management tools
- Maintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution.
- Manage projects related to new software, hardware or services release in the production network (voice and Video).

Decision making:
- To asses the impact of any network issue and escalate to management appropriately
- To assess the impact and complexity of the problem and engaging right support team for next level support
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📌 Hiring For Voice Engineer (Gurugram)
🏢 Orange Business Services
📍 Gurugram