The Membership Manager will be responsible for driving membership sales, designing customer engagement programs, and ensuring achievement of revenue targets. The role also includes managing customer relationships and enhancing the overall guest lifecycle through structured CRM practices. Closely working with CRS/ Operations Marketing Team of VITS
Key Responsibilities
Membership Planning Strategy
- Design and develop membership programs, booklets, offers, and promotional plans as per locations/ properties for VITS
- Create attractive packages aligned with business goals and customer preferences
- Continuously review and improve membership benefits to drive retention and repeat business
Sales Target Achievement
- Achieve monthly, weekly, quarterly, half-yearly, and annual sales targets
- Drive revenue through active membership sales and upselling initiatives
- Track performance and implement corrective actions to meet targets
Customer Engagement
- Build and maintain strong relationships with members
- Ensure high levels of customer satisfaction and repeat engagement
- Handle customer queries and provide prompt resolutions
CRM Customer Lifecycle Management (Add-on Responsibility)
- Manage customer data and interactions using CRM tools (e.g., Relo or similar platforms)
- Conduct regular follow-ups, outbound calls, and engagement campaigns
- Track customer journey from onboarding to retention
- Maintain updated customer database and interaction history
- Support marketing initiatives such as promotions, loyalty programs, and feedback collection
Key Requirements
- Prior experience in membership sales, hospitality sales, or customer engagement roles
- Solid understanding of customer lifecycle and retention strategies
- Experience in CRM tools and customer journey platforms (Relo or similar)
- Excellent communication, negotiation, and interpersonal skills
- Target-driven mindset with strong follow-up and closure ab