Business Unit:

Cubic Transportation Systems
Company Details:
Job Summary: Supervises staff that responds to customer’s questions, complaints, inquiries and orders for company products and/or services. Provides technical expertise, solutions and leadership coupled with a staff supervisory role. This is a visible position that may require incumbents to work closely and collaboratively with subcontractors and third parties to ensure the success of the technical support function. This position typically works under the supervision of the Head of Customer Success for Umo Mobility. Incumbents of this position will regularly exercise discretionary and decision-making authority.
Job Details:

Job Summary:Supervises staff that responds to customer’s questions, complaints, inquiries and orders for company products and/or services. Provides technical expertise, solutions and leadership coupled with a staff supervisory role.



This is a visible position that may require incumbents to work closely and collaboratively with subcontractors and third parties to ensure the success of the technical support function. This position typically works under the supervision of the Head of Customer Success for Umo Mobility. Incumbents of this position will regularly exercise discretionary and decision-making authority.

Essential Job Duties and Responsibilities:
- Prepares policies and procedures for Customer Technical Support area.
- Resolves difficult and complex problems, such as tracing lost shipments, investigating issues with devices, and connectivity issues with the Umo SaaS Platform.
- Assures support functions are accomplished within budget, schedule and contractual requirements.
- Coordinates and monitors all elements of assigned spares/repairs projects from conception to completion, including quotation development, sales order issuance, procurement, production, testing and delivery, ensuring adherence to budget, schedule and contract requirements.
- Maintains reports about systems a

📌 Customer Technical Support Manager (Hyderabad)
🏢 Cubic
📍 Hyderabad