Role & responsibilities
- Conduct daily quality audits on customer files, policy documentation and amendments.
- Ensure all work meets company standards, FCA regulations, and insurer requirements.
- Identify errors, trends, and recurring issues, and report findings to management.
- Provide transparent, constructive feedback and coaching to staff to improve accuracy and quality.
- Work closely with advisors to correct errors and prevent repeat issues.
- Maintain accurate records of audits, findings, and corrective actions.
- Produce regular quality reports and identify opportunities for process improvements.
- Assist with developing and updating quality assurance procedures and audit checklists.
- Support new staff during onboarding by reinforcing quality standards and best practices.
- Liaise with team leaders and management regarding individual and team performance.

Promote a culture of continuous improvement and accountability throughout the business.

Preferred candidate profile
- Experience within a motor insurance.
- Previous quality assurance or compliance experience.
- Experience creating reports and analysing quality trends.

Perks and benefits

Annual leaves

📌 Quality Incharge (Pune)
🏢 Well Dunn (india) Management Consultancies Private
📍 Pune