Role / Job Summary – Ø Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc. Ø Identify and address the gaps and Quality issues Ø Collaboration: Working collaboratively with all support functions and build relations/better together working. Ø Innovation: Focus on process and technical innovation Ø Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams. Ø Make sure that no escalations reaches management. Ø Point of contact on ownership topics Ø Be the first one to be aware of any production issue and host/provide directions to quickly restore the service. Ø Ensure ITIL compliance for all incidents and service calls Ø Ensure KPI compliance for all incidents and service calls Ø Manage and make sure we archive SLAs.
Ø Conduct CIP plans to improve infrastructure stability and reduce incidents. Ø Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Ø Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents. Ø Responsible for providing inputs and work on problem management to find root cause. Ø Positive Understanding in User profile management, Ivanti products and services. Ø Experience in Citrix & Windows patch deployment. Ø Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure. Ø Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance. Ø Strong process & change management capabilities Ø Effective interpersonal skills Ø High ac
📌 Track Manager (Bengaluru)
🏢 HCLTech
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.